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Privacy Policy

Last updated: August 26, 2025

Dare to ‘Re-treat’ /Dare to Heal (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, event booking system, and related services.

By using our website, you consent to the practices described in this policy.


1. Information We Collect

We collect information about you during the booking and checkout process, when you create an account, and when you interact with our site.

a. While you visit our site, we’ll track:

  • Products or events you’ve viewed – for example, we may show you recently viewed items

  • Location, IP address, and browser type – used for functions like estimating taxes or security checks

  • Shipping or billing address – used to calculate costs, process payments, and send order confirmations

  • Cart contents – stored in cookies while you browse our site

b. When you purchase or book with us, we’ll ask you to provide:

  • Name, billing address, shipping address, email address, and phone number

  • Payment details (credit card or other payment information, processed securely through third-party payment providers – we do not store full card details)

  • Account login information (optional, if you create an account with us)

  • Event booking details (such as dietary preferences, accessibility needs, or seating choices)

c. Optional Information:

  • Reviews or comments you choose to leave on our site

  • Marketing preferences if you opt-in to our newsletter or promotional updates


2. How We Use Your Information

We use the information you provide to:

  • Process event bookings and payments

  • Send you order confirmations, event details, and updates

  • Respond to your requests, including refunds or complaints

  • Prevent fraud and comply with legal obligations (such as calculating taxes)

  • Set up and manage your account for easier future bookings

  • Improve our website, offerings, and event experience

  • Send marketing messages if you choose to receive them


3. How Long We Retain Your Data

We generally store information only as long as necessary for the purposes it was collected. For example:

  • Order and booking information is kept for 5 years for tax, accounting, and legal purposes. This includes your name, email address, billing address, and event details.

  • Account information remains active until you request its deletion.

  • Comments and reviews, if left, are stored indefinitely unless removed by you or us.


4. Who on Our Team Has Access

Certain members of our team (such as Administrators and Shop Managers) have access to the information you provide. For example:

  • Order information – what was purchased/booked, when it was purchased, and where it should be sent

  • Customer information – your name, email address, and billing/shipping information

Our team members access this information only to help fulfill orders, process refunds, support you, and manage event operations.


5. What We Share With Others

We share information with trusted third parties who help us provide our services, such as:

  • Payment processors (e.g., Stripe, or other WooCommerce-supported gateways)

  • Email service providers (for booking confirmations and customer communication)

  • Analytics tools (to understand website usage and improve functionality)

  • Event management tools or plugins (if applicable, for seating or attendee management)

  • Shipping and logistics providers (only if event materials or goods are shipped to you)

We do not sell or rent your personal information to third parties.


6. Cookies and Tracking

We use cookies to:

  • Keep track of cart contents while you browse

  • Maintain your logged-in session

  • Analyze site usage to improve our services

You may adjust your browser settings to decline cookies, but some features may not work properly without them.


7. Data Security

We use encryption (SSL) during payment transactions and restrict access to authorized personnel only. While we take reasonable steps to secure your information, no system is completely secure, and we cannot guarantee absolute protection.


8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Request a copy of your information

  • Restrict or object to certain data processing activities

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at dtr-events @ daretoheal.co


9. Children’s Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect personal information from children. If we discover such information, we will delete it immediately.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.


11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us.